Service Tenet
Our core philosophy is "CREATIVE FOCUS". We are dedicated to providing the most professional automotive lighting solutions through technological innovation and high-quality manufacturing. We strive to offer the most competitive factory-direct prices while ensuring premium goods for every customer, aiming to win the market through mutual growth.
After-Sales Service & Process Guarantee
NUEVONE provides a comprehensive and efficient after-sales system to ensure our partners' business continuity:
Warranty Guarantee: We provide a 12 to 24-month quality warranty on all LED products.
Technical Support: Our experienced engineering team offers professional data, installation guidance, and troubleshooting.
Rapid Replacement: For verified quality issues, replacements are provided in subsequent orders to minimize downtime.
Efficiency: Our sales and working teams guarantee a fast and high-efficiency response to any inquiries or service requests.
Packaging & Branding
We offer professional and versatile packaging solutions tailored to international market needs:
OEM Branding: Laser engraving company logos directly on product bodies for brand consistency.
Custom Design: We can design and develop unique color boxes or blister packs based on customer requirements.
Protection: All goods are packed in export-grade reinforced cartons to ensure safety during long-distance international transit.
Transportation & Payment
Leveraging our presence in Guangzhou’s top hubs (Yiyou & Rongjun Plaza), we provide streamlined logistics:
Shipping Partners: We work with DHL, FedEx, UPS, and Cosco Group to guarantee fast and safe delivery worldwide.
Consolidated Logistics: We support mixed container loading and coordinated shipping to your designated forwarder in China.
Accepted Payments: We support flexible payment methods including T/T (Bank Transfer), Western Union, and Alibaba Trade Assurance to facilitate smooth transactions.
Distinguished Partners
NUEVONE has built long-term, friendly business relationships with leading automotive distributors across Southeast Asia, the Middle East, and Europe. We have successfully provided OEM solutions for several renowned regional auto parts chains, earning a high reputation for our "Creative Focus" and excellent service.
Organizational Structure & Professional Scale
Choosing NUEVONE, you will enjoy our value-added and one-stop services; it is our duty forever. To ensure every client receives professional and timely support, we have established a scientific organizational structure consisting of five core departments: R&D Center, Quality Assurance (QA) Department, International Sales Division, Production Management, and Logistics Service. Our team currently consists of over 100 dedicated professionals. Our R&D and technical teams are composed of senior engineers with over 10 years of experience in the automotive lighting industry, while our sales team is proficient in multiple languages to ensure smooth communication with global buyers.
Expert R&D and Technical Service
NUEVONE’s technical team is highly experienced in LED optical design and thermal management. We are able to provide comprehensive support on:
Product Development: Designing and developing new improvements to make better car lights.
Customization: We can provide all types of LED headlights and signal lamps according to different vehicle engineering requirements.
Technical Support: Offeringconstruction schemes, design optimization, and machine maintenance guidance for our partners.
Rigorous Quality Control (QA) Team
Quality is the lifeblood of our company. Our experienced QA team is able to control quality throughout the entire process:
Production Monitoring: Controlling quality whatever during the production or before the shipment.
Comprehensive Inspection: Utilizing our ERP management system, our QA team ensures that our customer will only receive quality, but not trouble.
Team Culture & Activities
We believe that a happy and cohesive team is the foundation of excellent service. NUEVONE regularly organizes team-building activities, including:
Professional Training: Frequent technical workshops and sales training to keep our team at the industry forefront.
Team Outings: Annual travel and outdoor team-building exercises to foster collaboration and friendship.
Exhibition Participation: Our team actively participates in global auto parts expos, showcasing our "Creative Focus" spirit to the world.